Warranty Policy
Warranty Period:
Because we believe in the quality of our products, all our jewelry comes with a lifetime warranty.
What the Warranty Covers:
This warranty covers only manufacturing defects and does not apply to damage caused by misuse, accidents, alterations, or improper care of the jewelry. Normal wear and tear or aging of the material (e.g., color fading or scratches) is also excluded from this warranty.
Claiming the Warranty:
To claim the warranty, please follow these steps:
- Contact our customer service team via email at info@dumas-jewelry.com with your order number and a detailed description of the issue.
- If possible, provide photographic evidence of the defect.
- Await our confirmation and instructions on how to proceed with the return.
Resolution Options:
Under this warranty, you have two options for resolving issues with defective products:
- Product Exchange:
You may exchange the defective product for a new item of the same model. If the same model is no longer available, you may select an alternative product of equivalent value.
- Refund: If you prefer, you may return the defective product for a full refund to your original payment method.
Shipping Costs:
Dumas Jewelry will cover one-time return shipping costs for the exchange of defective products. Return shipping for refunds or non-warranty issues must be paid by the customer.
Limitations:
This warranty is limited to purchases made directly from Dumas Jewelry or authorized retailers. The warranty is non-transferable and is only available to the original purchaser. Any repairs or modifications made by third parties will void this warranty.
Contact Information:
For more information or to initiate a warranty claim, please contact us at:
Email: info@dumas-jewelry.com
We at Dumas Jewelry strive to ensure your complete satisfaction with our products and services. This warranty is a testament to our commitment to quality and excellence in every piece we offer.
How It Started
Our Story: The Beginning of Dumas Jewelry
Dumas Jewelry started with a simple, yet deeply sentimental moment. It all began when I inherited a ring from my grandfather. This wasn’t just any ring—it held memories, history, and a sense of connection that I cherished deeply. Wearing it for the first time, I felt like I was carrying a part of him with me, and soon, I began to truly appreciate how a single piece of jewelry could mean so much.
As time went on, I started to enjoy wearing the ring more often. It became a part of me, and I found myself wanting to pair it with other pieces of jewelry that could match its timeless, elegant feel. But as I searched for more jewelry, I was constantly faced with one problem: the high prices. Every piece I liked seemed out of reach, and it frustrated me that wearing quality, meaningful jewelry felt like a luxury reserved for only a few.
That’s when I realized there had to be a better way—something that combined style, quality, and affordability. I wanted to make it possible for people, just like me, to build a collection of jewelry that they could feel proud of, without breaking the bank. Jewelry should be accessible, without losing its charm or durability.
So, I started Dumas Jewelry with one simple goal: to offer minimalistic, high-quality jewelry that anyone can afford. Every piece we create reflects that same sentiment of personal connection and timeless style I felt with my grandfather’s ring. Whether it’s a ring, a necklace, or a bracelet, I hope our jewelry will become part of your story, just as that ring became part of mine.
At Dumas Jewelry, we believe jewelry is more than just an accessory—it’s a way to express who you are, and it shouldn’t come with a high price tag. And so, we create pieces that are meant to be worn, cherished, and passed down, just like the ring that started it all.
